RYAN CANTWELL
E-mail: RyanPCantwell@gmail.com
Phone: (703) 408-5430
Education:
Saint Joseph’s University, Philadelphia, Pennsylvania
Masters of Science. International Marketing, Graduated May 2008
Bachelors of Science in Business Administration. International Business, Minor in Economics, Graduated May 2007
George Washington University School of Business, Washington, DC
Certificate. Customer Experience Management, Completed November 2021
Employment:
Salesforce McLean, VA
Director, Engagement Delivery February 2022 - Present
Senior Engagement Delivery Manager February 2021 - February 2022
Principal Program Manager within the Public Sector Delivery practice of Salesforce Professional Services, leading program teams that consist of over 60 resources, including multiple sub-contracting partners, including a full matrix of roles, responsibilities, and levels.
Optimized the use of all resources by bettering the overall software delivery methodology, utilizing Scaled Agile, to ensure successful delivery for all customers.
Recognized as a subject matter expert in complex project delivery using Agile methodologies for successful program management and transformation.
Acumen Solutions, Inc. McLean, VA (Acquired by Salesforce in February 2021)
Senior Manager February 2019 - February 2021
Manager February 2016 - February 2019
Senior Consultant II February 2014 - February 2016
Senior Consultant I August 2012 – February 2014
Consultant II August 2011 – August 2012
Consultant I March 2010 – August 2011
Experienced Program/Project Manager, Scrum Master and Solution SME with an established track record of successfully deploying large, complex, integrated solutions on-time and on-budget.
Responsible for leading large, complex and multi-disciplined project teams through complete SDLC process using scrum, kanban, and scaled agile (SAFe) project methodologies
Instructor for internal “Consulting Boot Camp”, a 2-week training class for recently hired employees with little or no previous consulting experience
Extensive background in requirements gathering, solution design, configuration, test-driven development, QA, end-user training, production support and change management in both the public and private sectors.
Reval.com, Inc. (Formerly: FXpress Corporation), Bala Cynwyd, Pennsylvania
Marketing Coordinator November 2008 – February 2010
Marketing Intern October 2007 – May 2008
Assisted the Director, North America Marketing in developing, executing and analyzing marketing initiatives
Assisted in the planning and execution of lead generation initiatives, marketing budget management
Executed pre- and post- event marketing activities including email, direct mail strategies press releases and sales collateral
Managed and tracked lead activities, campaigns and ROI within Salesforce.com
Saint Joseph’s University Student Technology Center, Philadelphia, Pennsylvania
Student Technician August 2004- May 2007
Provided on-site technical support on student laptops, network troubleshooting and computing solutions for students, as well as computer labs in the Haub School of Business
Provided assistance purchasing laptops for incoming students and their parents
Innovectra Corporation, Vienna, Virginia
Intern Summer 2005
Researched product expansion options and managed databases.
Aptela Inc., McLean, Virginia
Intern Summer/Winter breaks 2003 – 2004
Provided technical support for customers and local servers
Processed third party corporate governance complaint transactions
Certifications
Boy Scouts of America – Eagle Scout (Achieved in 2002)
Scaled Agile Inc. Certified SAFe 5 Practitioner (SPC)
Scaled Agile Inc. Certified SAFe 4 Agilist (SA)
Scrum Alliance Certified ScrumMaster
ProSci Change Management Certification (ADKAR)
Salesforce Trailhead - Double Ranger
Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Salesforce Sales Cloud Consultant
Salesforce Service Cloud Consultant